Returns

Return and Refund Policy

Thank you for shopping with Envini. We hope you love your purchase, but if you are not entirely satisfied, we are here to help.

Returns:

You have 14 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition you received it, and in it's original packaging.

Unfortunately, we are unable to accept returns on our personalised/custom jewellery.

How to Initiate a Return:

To start a return, please use the "request a return" link in your original order confirmation email, or visit our returns portal at envinijewellery.com/return. We will respond within 1-2 business days with return instructions.

Please do not send items back without contacting us first. Returns sent without prior authorisation may not be processed.

Return Shipping:

If the return is due to our error (you received an incorrect or defective item), we will cover return shipping costs. For all other returns, the customer is responsible for return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Refunds:

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within [5-10] business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@envinijewellery.com, or use the contact form on our website.

Exchanges:

We do not currently offer exchanges unless your item is faulty (please see "Damaged or Defective Items" below). If you need a different product entirely, we recommend returning the original item for a refund and placing a new order.

Damaged or Defective Items:

If your item arrived damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you — no need to return the damaged item to us.

Sale Items:

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned.

For any return or refund questions, reach us at:

Email: hello@envinijewellery.comWebsite: "Contact Us" form DM us on Instagram